Returns & Refunds Policy
We strongly believe in our products and confident that you will enjoy them. It is highly important for us to have every customer satisfied, even if they don’t like our products.
If you need to return an item, we’re here to help. All policy information applies to purchases made directly through LipogenStore.com. Refund requests made via third-party affiliates must be directed to the appropriate retailer.
** Please contact customer service prior to sending any product back for a return, replacement, or exchange:
You may return any item purchased from LipogenStore.com for any reason within 40 days (40) of purchase. The product ship date is the date of purchase. Refund will be issued via your original form of payment. Refunds processing may take 5-7 business days.
Products can be refunded in full upon return of remaining product; partial refunds can be granted with no return required. Refunds are only applicable to cost of product, shipping and handling charges are non-refundable. Empty containers will not be refunded.
Return by mail
Send your purchase, receipt and RMA number to the address below. Please carefully package the product. Products will be refunded only after they have been returned.
Lipogen U.S. Inc.
Attn: Ship-Right Solutions
165 Pleasant Ave
South Portland, ME 04106
** Please give our products an honest shot for at least two weeks before you request a refund.
We want you to have a fair chance of understanding how they can help you **